Legal & Policy

33bk Terms and Conditions — Know Your Rights Before You Play

These terms govern your use of the 33bk platform. Please read them carefully before registering or placing any bets. By creating an account on 33bk, you confirm that you have read, understood, and agreed to everything set out below.

Last updated: 1 January 2025  |  Effective immediately upon account registration

Key Points From the 33bk Terms and Conditions

A plain-language summary of the most important rules. The full terms follow below — please read those too.

One Account Per Person

Each player is permitted one 33bk account only. Duplicate accounts are detected automatically and will result in the suspension of all associated accounts and the forfeiture of any balances held within them. Use your real details when registering.

Bonus Wagering Requirements

All bonuses on 33bk come with a wagering requirement that must be met before bonus-derived winnings can be withdrawn. The specific rollover multiplier and eligible games are stated in the individual bonus terms at the time the bonus is offered.

Withdrawal Rules and Limits

Withdrawals are processed to the same payment method used for the deposit. Minimum withdrawal amounts apply. 33bk reserves the right to request identity verification before processing any withdrawal, particularly for first-time or large withdrawals.

Prohibited Activities

Collusion, use of automated betting software, exploitation of software errors, and any form of fraud are strictly prohibited on 33bk. Accounts found engaging in prohibited activities will be permanently closed and balances forfeited without appeal.

Account Inactivity Policy

Accounts that have had no login activity for 12 consecutive months are classified as inactive. An inactivity fee may apply to dormant accounts after this period. Players are notified by email before any fee is applied and can reactivate their account at any time.

Responsible Gaming Obligations

33bk is committed to responsible gaming. Players must be 18 or older to register. Deposit limits, session reminders, and self-exclusion tools are available to all players. If you are struggling with gambling, use the tools in your account or visit the Responsible Gaming page.

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "you") and 33bk ("we", "us", "the platform"). By accessing or using any part of the 33bk platform at 33bk.app, you agree to be bound by these Terms in full. If you do not agree, you must not use the platform.

1 Acceptance of Terms

By registering an account on 33bk, making a deposit, or placing a bet, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These Terms apply to all use of the 33bk platform, including the website, any mobile-optimised version, and any games or services accessed through the platform.

These Terms should be read alongside the 33bk Privacy Policy and the Responsible Gaming policy, both of which form part of the overall agreement between you and 33bk. If there is any conflict between these documents, these Terms take precedence unless otherwise stated.

33bk reserves the right to update these Terms at any time. Continued use of the platform after any update constitutes acceptance of the revised Terms. We will notify registered players of material changes by email where possible.

2 Eligibility

To register and use 33bk, you must meet all of the following eligibility requirements:

  • You must be at least 18 years of age at the time of registration.
  • You must be legally permitted to participate in online gaming under the laws applicable to you in your jurisdiction.
  • You must not be a resident of any jurisdiction where online gaming is explicitly prohibited by law.
  • You must not be a current employee, contractor, or immediate family member of a 33bk employee or contractor.
  • You must not be subject to any self-exclusion order or voluntary exclusion agreement that covers the 33bk platform.

33bk reserves the right to request proof of age and identity at any point. If a player is found to have registered while under the age of 18, the account will be immediately closed, all winnings will be forfeited, and any deposits made will be returned to the payment method used.

3 Account Registration

Each player may hold only one account on 33bk. The registration of multiple accounts by the same individual — whether using different names, email addresses, phone numbers, or payment methods — is strictly prohibited. 33bk uses automated systems to detect duplicate accounts and will act on any confirmed duplicates by suspending all associated accounts and forfeiting all balances.

When registering, you must provide accurate, complete, and current information. This includes your real name, date of birth, email address, and phone number. You must update your account information promptly if any of these details change.

You are responsible for maintaining the confidentiality of your account login credentials. 33bk will not be liable for any losses resulting from unauthorised access to your account where you have failed to keep your credentials secure. If you suspect unauthorised access, contact 33bk support immediately at [email protected].

Account sharing — allowing another person to access or use your 33bk account — is not permitted. All activity on your account is your responsibility, regardless of who performed it.

4 Deposits and Payments

33bk accepts deposits via bKash, Nagad, Rocket, and other payment methods listed on the deposit page at the time of transaction. Minimum and maximum deposit amounts apply and are displayed at the point of deposit. These limits may change from time to time without prior notice.

All deposits must be made from a payment account that belongs to you. 33bk does not accept deposits from third-party accounts. If a deposit is received from a payment account that does not match the registered account holder's name, 33bk reserves the right to hold the funds pending verification and to return them to the source if verification cannot be completed.

Deposits are credited to your 33bk wallet in the currency of the platform. 33bk does not charge a deposit fee, though your payment provider may apply their own transaction charges. 33bk is not responsible for any fees charged by third-party payment providers.

In the event of a failed or delayed deposit, contact 33bk support with your transaction reference number. Do not attempt to re-initiate the same deposit until the original transaction has been confirmed as failed by your payment provider.

5 Withdrawals

Withdrawals on 33bk are processed to the same payment method used for the most recent deposit. This policy exists to prevent money laundering and to protect players from unauthorised withdrawals. If your original payment method is no longer available, contact support before requesting a withdrawal.

Minimum withdrawal amounts apply and are displayed on the withdrawal page. Standard withdrawals are processed within three minutes for amounts below the standard threshold. Larger withdrawals may be subject to additional verification and may take longer to process.

33bk reserves the right to request identity verification documents before processing any withdrawal. This includes but is not limited to a copy of a government-issued ID, proof of address, and confirmation of the payment method used. Failure to provide requested documents within the specified timeframe may result in the withdrawal request being cancelled.

  • Withdrawals are only processed to verified accounts.
  • Bonus funds cannot be withdrawn until wagering requirements are fully met.
  • 33bk does not charge a withdrawal fee, though payment provider fees may apply.
  • Withdrawal requests can be cancelled by the player before processing is initiated.

6 Bonuses and Promotions

33bk offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms that are communicated at the time the bonus is offered. These Terms provide the general framework; individual bonus terms take precedence for matters specific to that bonus.

General bonus rules that apply across all 33bk promotions unless otherwise stated:

  • Bonuses are credited to a separate bonus wallet and cannot be withdrawn directly.
  • A wagering requirement must be completed before any winnings derived from bonus funds can be transferred to the real money wallet and withdrawn.
  • Wagering requirements must be met within the validity period stated in the bonus terms. Expired bonuses and associated winnings are forfeited automatically.
  • 33bk reserves the right to withdraw any bonus offer at any time before it has been claimed.
  • Players found to be abusing the bonus system — including but not limited to creating multiple accounts to claim the same bonus — will have their accounts suspended and all bonuses and winnings forfeited.
  • Only one welcome bonus is available per player, per household, and per device.

33bk does not guarantee the availability of any specific bonus at any given time. Promotional offers are subject to change without notice.

7 Game Rules and Fairness

All games available on 33bk are either provided by licensed third-party game providers or subject to independent RNG (Random Number Generator) certification. The return-to-player (RTP) percentage for each game is either published by the provider or available on request.

In the event of a technical fault, disconnection, or software error during a game round, the following rules apply:

  • If a game round cannot be completed due to a technical fault on 33bk's side, the bet will be voided and the staked amount returned to the player's wallet.
  • If a disconnection occurs on the player's side during a game round, the round will be completed according to the game's standard rules. 33bk is not responsible for losses resulting from the player's internet connection issues.
  • In the event of a software error that results in an incorrect payout being displayed or credited, 33bk reserves the right to correct the error. Winnings paid out as a result of a software error are not valid and may be reclaimed.

Game results are final once a round is completed. 33bk does not accept disputes regarding game outcomes where the game has functioned correctly according to its certified rules.

8 Prohibited Conduct

The following activities are strictly prohibited on 33bk. Engaging in any of these activities will result in immediate account suspension, forfeiture of all balances, and may be reported to relevant authorities:

  • Registering more than one account on the platform.
  • Providing false or misleading information during registration or verification.
  • Using automated software, bots, scripts, or any other tool to interact with the platform in a non-human manner.
  • Colluding with other players to gain an unfair advantage in any game.
  • Exploiting software bugs, errors, or vulnerabilities for financial gain. Any such exploit must be reported to support immediately.
  • Using the platform for any form of money laundering or financial crime.
  • Attempting to reverse-engineer, copy, or reproduce any part of the 33bk platform or its games.
  • Harassing, threatening, or abusing 33bk staff or other players through any communication channel.

33bk monitors all account activity for signs of prohibited conduct. Investigations may be conducted without prior notice to the player. During an investigation, the affected account may be temporarily restricted.

9 Account Suspension and Closure

33bk reserves the right to suspend or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

  • Breach of any provision of these Terms and Conditions.
  • Failure to complete identity verification within the required timeframe.
  • Suspected fraudulent activity or money laundering.
  • Receipt of a chargeback or payment dispute from the player's payment provider.
  • Account inactivity for a period exceeding 12 consecutive months.
  • Player request for self-exclusion under the Responsible Gaming policy.

Players who wish to close their own account voluntarily may do so by contacting 33bk support. Upon voluntary closure, any remaining real money balance will be returned to the player's registered payment method after standard verification. Bonus balances are forfeited upon account closure.

Players whose accounts have been closed due to a breach of these Terms are not entitled to a refund of deposits and may not re-register on the platform.

10 Intellectual Property

All content on the 33bk platform — including but not limited to the website design, logos, graphics, game interfaces, text, and software — is the property of 33bk or its licensed content providers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only. This licence does not permit you to copy, reproduce, distribute, modify, or create derivative works from any part of the platform without prior written consent from 33bk.

11 Limitation of Liability

To the maximum extent permitted by applicable law, 33bk's total liability to any player for any claim arising from use of the platform is limited to the amount deposited by that player in the 30 days preceding the claim.

33bk is not liable for any indirect, incidental, special, or consequential losses, including but not limited to loss of profits, loss of data, or loss of opportunity, arising from use of or inability to use the platform. This limitation applies regardless of whether 33bk was advised of the possibility of such losses.

33bk does not guarantee uninterrupted or error-free access to the platform. Scheduled maintenance, technical issues, or circumstances beyond 33bk's control may result in temporary unavailability. 33bk will make reasonable efforts to minimise downtime and to notify players in advance of scheduled maintenance.

12 Privacy and Data

33bk collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms. By registering on 33bk, you consent to the collection and processing of your personal data as described in the Privacy Policy.

33bk will not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory authorities where required by law or necessary to operate the platform.

13 Responsible Gaming

33bk is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion. These tools are accessible from the account settings at any time.

If you believe you may have a problem with gambling, we strongly encourage you to use the self-exclusion tool or visit the Responsible Gaming page for further information and support resources. 33bk staff are trained to assist players who raise concerns about their gaming behaviour.

The platform is strictly restricted to players aged 18 and above. 33bk takes its age verification obligations seriously and will act promptly on any report or suspicion of underage gambling.

14 Amendments to Terms

33bk reserves the right to amend these Terms and Conditions at any time. Amendments take effect immediately upon publication on the platform. Where changes are material, 33bk will make reasonable efforts to notify registered players by email at least 7 days before the changes take effect.

Continued use of the 33bk platform after any amendment constitutes your acceptance of the updated Terms. If you do not agree with any amendment, you must stop using the platform and may request account closure by contacting support.

15 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which 33bk is licensed to operate. Any dispute arising from these Terms that cannot be resolved through 33bk's internal complaints process will be subject to the exclusive jurisdiction of the courts of that jurisdiction.

33bk operates under a valid gaming licence issued by the relevant regulatory authority. Details of the licence are available on request by contacting support.

16 Contact

If you have any questions about these Terms and Conditions, or if you wish to raise a complaint, please contact the 33bk support team through any of the following channels:

33bk aims to respond to all formal complaints within 48 hours. For urgent account issues, live chat is the fastest way to reach the support team.

Understood the Terms? You're Ready to Play on 33bk

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